SHIPPING:
SHIPPING COSTS:
Shipping within the Netherlands costs €5.95. International shipping starts at €9.95. Orders over €49.95 (NL) and €99.95 (international) ship for free. All rates include handling and delivery to your address.
TIMEFRAME:
Orders within the Netherlands are delivered in 1-2 business days. Within Europe delivery takes 3-5 days business days. Delivery times may vary due to destination, customs, or unforeseen delays.
DELIVERY & TRACKING:
We use trusted carriers to ensure safe and timely delivery. The carrier depends on destination and package size. Once shipped, you’ll receive a tracking number to follow your order.
RETURN & EXCHANGE POLICY
Returns:
Unopened items in original condition may be returned within 14 days. Return shipping costs are at your expense. Send returns to:
Nordvakt.eu, Het Bildt 169, 8245CN Lelystad, The Netherlands.
Damaged or Defective Products:
If your item arrives damaged or defective, contact us within 14 days. If the defect is confirmed, we’ll replace the item and cover return shipping.
How to Return:
Contact our support team via the contact form with your order number and reason for return. We’ll guide you through the steps and provide return instructions. Please pack items securely.
Refunds & Replacements:
Once we receive and inspect your return, we’ll issue a refund (minus any applicable restocking fee) or send a replacement, based on your preference and product availability.
Exceptions:
Certain items (e.g., hygiene products or customized goods) may not be returnable unless damaged. Any exceptions are listed on the product page.